If you are not fully satisfied with any of the items you receive, please direct all enquiries through e-mail at customerservice@ngiukee.com.my or call our Customer Service 603-5512 7979 for arrangements.

Please be informed of the following refund / return procedures:

1.      Cooling-Off Period

Any item purchase from nkstoreonline, will have a 10 business days cooling-off period, except for food hampers.

2.      Return / Refund of Unsatisfied Goods

If you are not fully satisfied with the goods you receive, you have a 10 business days to act on goods return. To return goods please follow the following steps:

Please inform us through e-mail at customerservice@ngiukee.com.my or call our Customer Service at 603-5512 7979 within 7 business days (from the date of shipment receipt).

You have the remaining 3 days to return the goods to the following address:

Store Manager

Ngiu Kee

Sublot 53-58 BDA-Shahida

Shop Houses Lot 2343 - 2348

P.O Box 776

97008 Bintulu, Sarawak.

Tel: 086 335 977

Refund will be made if the goods are defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return-shipping amount.

A refund (excludes shipping fees) will be made for return of unsatisfied goods only if goods are received in good condition (with original packing). No returns will be accepted after 10 days.

For further enquiries about return / refund, please contact customerservice@ngiukee.com.my